We consider a call center that can offload (or co-source) some or all of its arriving customers to an external provider. These customers are impatient—in the sense that they will eventually abandon the queue if left unserved—and arrive according to a non-stationary but known arrival pattern during a finite time horizon. By co-sourcing custom...
Creator:
Doroudi, Sherwin (University of Minnesota, Twin Cities)
Created:
2018-05-16
Contributed By:
University of Minnesota, Institute for Mathematics and its Applications.
